FAQ

How do I apply my Discount Code?

You can enter your discount code on the last page before you click ‘Complete Order’ you will find a box to enter your discount code. Once you have entered this code, click ‘apply’.

Your total amount will be updated to reflect the discount. Discount codes and referral codes can be used once per order and cannot be combined with other offers.

Is therefree shipping?

Please refer to our Shipping.

When will my order ship?How can I track it?

Most orders will be processed and shipped within 1-3 business days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's journey to you.

Do you offer refunds?

roducts must be returned unworn, unwashed, in their original condition, and with all tags attached.

Please include the original order packing slip in your return package. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality.

How to request a return?

When returning any part of your order, please make sure there is no artificial damage to the products. And the tags and packages are in good condition.

Email to Halcurt@outlook.com with your Order ID, items’ photos (with tag and package bag), and the detailed return reason.

Our customer service team will reply with solutions and return instructions in 1-2 business days.

How to get refund?

If the product is not a quality problem, only because of personal dislike the size/color/other issues, you will be request to return the package first. And shipping fees from the order is NOT refundable.

If your request of return is accepted, your refund will be processed and applied to the original method of payment. You will be notified via email.

Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

You can always contact us for any refund questions at Halcurt@outlook.com

I have other questions, what should I do?

Feel free to email to Halcurt@outlook.com

Whether you go after the perfect fit, style advice, or just a little guidance, I’ve got you covered.